How can agents leverage knowledge to help customers?

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: ...

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How do I publish my content in other languages?

If you have configured your Help Center to support multiple languages, you can publish content in your supported lan...

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How do I customize my Help Center?

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to ...

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What are these sections and articles doing here?

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few...

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Hours and Holidays

Support is open from 8am to 5pm CET. Remaining public holidays (2024): German Unity Day - Oct 3rd All Saint's Da...

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