The Ascio status page is the best place to keep up to date with any ongoing issues with our systems. This page posts about individual incidents or draws attention to maintenance on components of our services.
Note: Subscribe to updates on the status page to receive notices for updates and resolutions of incidents.
Components
The components featured are the individual products and services we will report outages for.
Component statuses
Status | Meaning |
Operational (green) |
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Under maintenance (blue) |
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Degraded performance (yellow) |
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Partial outage (orange) |
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Major outage (red) |
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Status levels
Status level | Meaning |
None (black) |
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Minor (yellow) |
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Major (orange) |
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Critical (red) |
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Maintenance (black) |
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When to expect an update
We aim to identify component issues as quickly as possible. Once the issue has been posted, depending on the severity level, we will continue to update the status page with further details as they arise.
Minor incidents
Update | Timeframe |
First update | Within 30 minutes |
Updates within the first two hours | Two updates spaced an hour apart |
Updates after the first two hours | Based on progress, but within 2 hours |
Major and critical incidents
Update | Timeframe |
First update | Within 30 minutes |
Updates within the first two hours | Three updates spaced 30 minutes apart |
Updates after the first two hours | Every hour |
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