The Ascio status page is the best place to keep up to date with any ongoing issues with our systems. This page posts about individual incidents or draws attention to maintenance on components of our services.
Note: Subscribe to updates on the status page to receive notices for updates and resolutions of incidents. 

Components

The components featured are the individual products and services we will report outages for.
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Component statuses

Status Meaning

Operational (green)

  • Everything is working as expected.

Under maintenance (blue)

  • Maintenance is being performed on the indicated component.

Degraded performance (yellow)

  • The incident has minimal or no customer or business impact.
  • There may be some performance degradation or cosmetic issues.

Partial outage (orange)

  • The incident has a partial impact on this component or multiple components.
  • Any kind of intermittent or performance problems which only affect some customers tend to be in this class.

Major outage (red)

  • The incident causing has a significant impact in some way to one line of service or multiple services.

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Status levels

Status level Meaning
None (black)
  • If all components have a status of Operational, the incident impact reads None.

Minor (yellow)

  • If any component has a status of Partial Outage, the incident impact reads Minor.
  • If all components have a status of Degraded Performance, the incident impact reads Minor.
  • If any component has a status of Degraded Performance, the incident impact reads Minor.

Major (orange)

  • If all components have a status of Partial Outage, the incident impact reads Major.
  • If any component has a status of Major Outage, the incident impact reads Major.

Critical (red)

  • If all components have a status of Major Outage, the incident impact reads Critical.
  • Incidents in this class are associated with large-scale, prolonged service outages.
Maintenance (black)
  • If any component is under Maintenance, the incident impact reads Maintenance.

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When to expect an update

We aim to identify component issues as quickly as possible. Once the issue has been posted, depending on the severity level, we will continue to update the status page with further details as they arise.

Minor incidents

Update Timeframe
First update Within 30 minutes
Updates within the first two hours Two updates spaced an hour apart
Updates after the first two hours Based on progress, but within 2 hours

Major and critical incidents

Update Timeframe
First update Within 30 minutes
Updates within the first two hours Three updates spaced 30 minutes apart
Updates after the first two hours Every hour

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