Our help center is always available with guides and domain resources. Should you be unable to find the answers you need, our support team will be happy to assist you in real time. We offer different methods to reach our team, and support is available.
Hours of operation
| Hours of operation | Weekdays: 8:00-17:00 CET |
| Holidays |
|
2024 Support Holiday Schedule
We’re committed to providing you with fantastic customer service all year long! Just a quick heads-up: our support team will have limited hours or be unavailable during some holidays. Thanks for your understanding!
How to Reach Us on Holidays
During the holidays, when our support team is unavailable, we recommend the following:
- The Ascio knowledge base is available 24/7 for troubleshooting solutions.
- Submit a support ticket through our Help Center. Our team will respond as soon as possible during our next business day.
- Our chat support will also be available with limited hours.
Below is our holiday schedule, including closures and modified hours:
Ascio Holiday Hours
| Date | Hours of Operation | Type of available support |
Tuesday, December 24 (Christmas Eve) | Closed | Closed |
Wednesday, December 25 (Christmas Day) | Closed | Closed |
| Thursday, December 26 (Boxing Day) | Closed | Closed |
| Friday, December 27 | 8 AM to 4 PM CET | Chat and email support only. |
| Saturday, December 28 | Closed | Closed |
| Sunday, December 29 | Closed | Closed |
| Monday, December 30 | 8 AM to 4 PM CET | Chat and email support only. |
Tuesday, December 31 (New Year's Eve) | Closed | Closed |
Wednesday, January 1 (New Year's Day) | Closed | Closed |
Pin verification
The pin verification is used to verify each account. Pin codes expire after 24 hours and must be manually set again by the support advisors once a customer contacts us.
- Sign in to the partner portal.
- To retrieve the pin, click on Show pin.
Submitting a support request
- Open the client area and then Submit a request.
- Fill in the required fields and hit Submit.
Initiating a live chat
A live agent is available for support in chat for our customers.
So that you know, we suggest signing in if you already have an Ascio account. The chat will then be associated with your account.
- Click the Chat button.
- Enter the fields in the chat box and hit Start chat.
Ascio support information
We are excited to provide you with exceptional service.
| Hours of operation | Weekdays 8:00-17:00 CET |
| Knowledge base | |
| Ascio ticket submission | |
| Phone |
|
| Services status page |
Teletypewriter (TTY) service access
We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.
| For the US and Canada |
|
| For UK customers |
|
| For Australia |
Was this article helpful? If not please submit a request here
How helpful was this article?
Thanks for your feedback!