Contacting customer service

Our help center is always available with guides and domain resources. Should you be unable to find the answers you need, our support team will be happy to assist you in real-time. We offer different methods to reach our team, and support is available.

Hours of operation

Hours of operation Weekdays: 8:00-17:00 CET
Holidays
  • Day of German Unity - Tuesday, October 3rd
  • All Saints Day - Wednesday, November 1st
  • Christmas Day, - Monday, December 25th
  • 2nd Day of Christmas - Tuesday, December 26th
  • New Year's Day - Monday, January 1st, 2024

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Pin verification

The pin verification is used to verify each account.  Pin codes expire after 24 hours and must be manually set again by the support advisors once a customer contacts us.

  1. Sign in to the partner portal.
  2. To retrieve the pin, click on Show pin.
    Show pin.png

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Submitting a support request

  1.  Open the client area and then Submit a request.
    submit a request.png
  2. Fill in the required fields and hit Submit.
    ascio submit a request.png

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Initiating a live chat

A live agent is available for support in chat for our customers.

So that you know, we suggest signing in if you already have an Ascio account.  The chat will then be associated with your account.


    1. Click the Chat button.
      Chat button.png

    2. Enter the fields in the chat box and hit Start chat.
      chat box fields.png

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Ascio support information

We are excited to provide you with exceptional service.

Hours of operation

Weekdays 8:00-17:00 CET

Knowledge base

Ascio knowledge base

Email

help@ascio.com

Phone 
  • +45 33 88 61 00
Services status page

Ascio status page

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Teletypewriter (TTY) service access

We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.

For the US and Canada
  • Dial 711 on your Teletypewriters (TTY) device.
For UK customers
  • Dial 18001, followed by our phone support line at +45 33 88 61 00
For Australia
  • Dial 1-800-555-630

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