Our help center is always available with guides and domain resources. Should you be unable to find the answers you need, our support team will be happy to assist you in real-time. We offer different methods to reach our team, and support is available.
- Hours of operation
- Pin verification
- Submitting a support request
- Initiating a live chat
- Ascio support information
Hours of operation
| Hours of operation | Weekdays: 8:00-17:00 CET |
| Holidays |
|
Pin verification
The pin verification is used to verify each account. Pin codes expire after 24 hours and must be manually set again by the support advisors once a customer contacts us.
- Sign in to the partner portal.
- To retrieve the pin, click on Show pin.
Submitting a support request
- Open the client area and then Submit a request.
- Fill in the required fields and hit Submit.
Initiating a live chat
A live agent is available for support in chat for our customers.
So that you know, we suggest signing in if you already have an Ascio account. The chat will then be associated with your account.
- Click the Chat button.
- Enter the fields in the chat box and hit Start chat.
- Click the Chat button.
Ascio support information
We are excited to provide you with exceptional service.
| Hours of operation | Weekdays 8:00-17:00 CET |
| Knowledge base | |
| Ascio ticket submission | |
| Phone |
|
| Services status page |
Teletypewriter (TTY) service access
We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.
| For the US and Canada |
|
| For UK customers |
|
| For Australia |
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